“Story is all about how someone’s worldview changes. …
What this means is that you must begin with empathy for every single character you create, even characters who do things you’d never ever do. After all, what people do isn’t what gives us empathy for them. Why they do it is where empathy comes from.
In fact that’s what empathy is. To wit: empathy is the ability to feel what other people feel about a situation for the same reason they feel it. In other words, empathy is giving dignity and weight to their feelings, even if you disagree with the conclusion they’ve drawn.”
– Lisa Cron, Writer Unboxed, 12/8/16